Bandai Namco Toys and Collectibles America, LLC. (BNTCA) accepts the following payment methods:
- American Express
Most pre-paid credit and gift cards from Visa, MasterCard, American Express, and Discover are also accepted.
Payment is due at the time of order.
Every payment goes through a rigorous verification process to detect potential fraud. As one of our verification steps we may authorize your card for a small amount and ask you to verify the amount before we accept payment. This authorization is not a charge, but the bank may hold the authorized funds as unavailable until the authorization expires.
Resolving a Declined Payment
During the payment verification process we may decline your payment and ask you to resubmit your billing information and card details so it matches what your credit card company has on file. In some situations, we may just ask you to use a different form of payment. At this point no transaction has been attempted on your credit card.
Once your payment has passed the verification process, we will attempt to charge your credit card. If the sale is declined, you may need to contact your credit card company or bank to resolve the problem. The most common reasons for a declined payment are:
- Credit card company needs authorization prior to completing the transaction.
- You have reached the daily withdrawal or purchase limit.
- There are not enough funds in the account.
- Your credit limit has been exceeded.
Once you have determined the problem, log into "My Account" on shop.BNTCAbrands.com and resubmit your payment details so we can process your order.
Credit Card Security
We work diligently to protect your data and keep it confidential. To ensure the utmost security, our servers never store or transmit any credit card data. When you enter a credit card on our website, it is encrypted and sent directly from your browser to our payment processor, who then sends us a token which we reference for future transactions. The token is meaningless to any outside party. We partner with a large, well-respected payment processor which is fully PCI compliant. At no time does any employee of BNTCA have access to your full credit card details. Details we do store, such as the credit card last 4 digits, are encrypted and protected with industry standards.
Unknown Credit Card Charges
If you don't recognize a charge from BNTCA on your credit card account there may be several reasons:
- We may have performed an authorization for a small amount as part of our payment verification process. This authorization will expire and no money is removed from your account.
- An order was placed by a family member, friend, or co-worker with access to your credit card.
- Additional cards are associated with the credit or debit account.
If you have any questions please contact us first, rather than filing a chargeback with your credit card company.